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Join us at the 1st Global ContactForum in Mexico City, March 8, 9 & 10, 2010 and learn first-hand from the experiences and best-practices of companies that are leveraging global resources for their strategic Call Center, IT and Business Process Outsourcing needs.

Don’t miss out on this unique opportunity to interact with the global community of Contact Center & BPO professionals and learn from industry thought leaders and companies from around the world.

The 1st Global ContactForum will offer a wealth of learning, networking and business opportunities including:

    • Global Trends in Contact Centers & BPO. 
    • Best Practices from around the world.
    • Case Studies.
    • Networking with international thought leaders and peers.
    • Keynote presentations by leading independent authorities.
    • In-Depth Workshops.
    • Guided Site Tours to leading Contact Centers.
    • Cutting-edge solutions and technologies in Expo ContactForum Exhibit Hall.
    • Thought Leaders Summit and Networking Dinner.
    • GCF Golf Tournament.
    • Mexico travel excursions.
Share the knowledge and know-how of the impressive group of top thought leaders &  Contact Center gurus who will  be present  at the  1st Global ContactForum:

Bill Price
President
Driva Solutions

Tim Searcy
CEO
ATA

Rod Jones
President
C3 Africa Group

Catriona Wallace
Managing Director
callcenters.net

Peter Ryan
Senior Analyst
Data Monitor

Kirk Laughlin
Editorial Director
Nearshore Americas

Mark Pfeiffer
Executive VP
Teleperformance

Keith Fiveson
CEO
ITESA

Eugenia García
President
IMT

For the complete agenda  click  here

Anupam Govil
CEO
Global Equations

Barry Dalton
VP Innovation & Architecture
Telerx

 
Co-chairs 1st Global ContactForum
Keith Fiveson   , CEO, IT Enabled Services Alliance (ITESA)
Office # 1-212-463-0043
69 Fifth Avenue, Suite 9J, New York, NY 10003
skype: kfiveson
email: kfiveson@itesa.com

James Maroney
+52 (55) 5340-2290
Ext. 2010

j.maroney@imt.com.mx
www.imt.com.mx

Anupam Govil   , CEO, Global Equations
Office# 1-512-310-8544        
6101, West Courtyard Dr, Austin, TX 78730
skype: anupamgovil
email: agovil@globalequations.com

Ana Adame
+52 (55) 5340-2290 Ext. 2500
email: a.adame@imt.com.mx
www.imt.com.mx

More information: www.imt.com.mx

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